Policies, written out in full

A deposit holds your time and goes toward your service. Every set and fill takes one, and the menu marks each with a Deposit to book chip. The first look, the patch test and removal take none. You book on the booking page, and I confirm by text or email.

Please give me 24 hours' notice to cancel or move a visit, and your deposit moves with you. With less notice I keep it. If you are running late, call or text and I will hold your time for 15 minutes at a fill and 30 at a full set. After that the visit is made shorter, not longer.

If you miss a visit without a word, I keep the deposit, and I hold your next visit only with prepayment. If something comes up on the way, a text is all it takes.

Visits are for clients 18 and over. The room is small and the work needs you lying still with your eyes closed, so please come on your own. A friend or a driver is welcome to wait in the front room.

Every new client has a patch test before a first set. It shows how your skin responds to the adhesive, and it helps, but it cannot predict every reaction. Please tell me about allergies, sensitive eyes and any reaction to tape or eye products. If you notice burning, swelling, redness or blurred vision, call me and your doctor, or go to urgent care.

If something is not right, tell me within a week and I will look at your lashes and say what I can do. Services are not refunded, but a concern always gets a conversation first.

Tips are welcome and never expected. You can add one when you pay at the end of your visit.

Come with clean lashes: no eye makeup, no lash curler and no oil-based products on or near your eyes that day. Take out contact lenses before you lie down, or bring your glasses. Please arrive five minutes early so we start on time.

Please check with your doctor first if you have an eye infection or irritation, or have had an eye or eyelid procedure recently. If you are unsure, ask before you book. I may also suggest you see your doctor if I notice something at your first look.